Refund & shipping policy

Refund Policy

Due to the perishable nature of fresh fruits and vegetables, Le Marocain Fruits & Nuts operates under a strict no-refund and no-return policy.

All orders are carefully inspected and prepared before shipment to meet the agreed quality and specifications. Once the products have left our facilities in Morocco, we cannot accept any returns or issue refunds.

We strongly recommend that buyers request all necessary information, certifications, and quality details before confirming any order or shipment. Our team is available to provide photos, product specifications, packaging details, and shipping conditions in advance.

By placing an order with lemarocainfruitsetnuts.com, you acknowledge and accept this policy.

Shipping Policy

We specialize in exporting fresh Moroccan produce worldwide from our facilities in Marrakech.

• Origin of Shipments: All orders are shipped from Morocco.

• Modes of Transport: Depending on the destination and product, shipments are made via air freight, sea freight, or refrigerated land transport.

• Processing Time: Preparation and handling times vary depending on product availability, packaging, and customs documentation. Buyers will be informed of estimated shipping dates prior to dispatch.

• Customs & Import Regulations: It is the buyer’s responsibility to ensure compliance with import regulations and to provide all necessary documents for smooth customs clearance in the destination country.

• Shipping Insurance: Buyers may request additional insurance for their shipments at their own cost.

• Delays: While we work with trusted logistics partners, Le Marocain Fruits & Nuts is not responsible for delays caused by customs clearance, weather, or circumstances beyond our control once the shipment has left Morocco.

For all inquiries regarding shipping terms, methods, and documentation, please contact our team before placing your order at contact@lemarocainfruitsetnuts.com or by phone at +212 779 797 396.